Woodson chemical case

Answer ALL questions based on the case study given.

Woodson chemical case

Woodson chemical case

In the chemical manufacture and distribution sector, customers desire instantaneous access to real-time order information. Instant information access is vital across divisions and throughout the supply chain: Therefore, the prime goal of customer service is to monitor inventory from the time that Woodson chemical case customer places an order.

Case Analysis 1 Woodson Chemical Company is experiencing a few critical problems. Other actions may include efficient resource utilization, and cooperation with supply chain partners to ensure appropriate flow of material supplies and delivery of products.

In addition, the company needs to forge effective relationships with customers through improved information and technology among stakeholders. In relation to the WCC Corporate Management, benefits include enhanced competitive advantage and functional relationships across the division.

The potential for risk include loss of competitive edge, and diminishing returns from investment.

Woodson chemical case

In relation to WCC line distribution management, the benefit comprises improved customer, supplier, and transporter relations. This is possible because of enhancement of communication technology.

There is the risk of change failure due to resistance to change. In relation to customers, the company will benefit in terms of improved customer relations due to the enhancement of response to orders and inquiries. The risk involved is the likelihood of access to confidential information due to expansion of communication technology networks.

Melinda Sanders properly understands the problems at WCC.

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She joined the company six years ago and served in customer service, distribution, and sales. Therefore, she has enough experience to diagnose and contribute to development and implementation of solutions. In addition, she has a master of business administration degree in marketing.

Therefore, it is likely that the problems facing the North America unit can easily spread across the global locations, which are only a small proportion of the company. Conclusion and Recommendations Chemical manufacturing, distribution, and sales are highly sensitive to environmental factors Ibid.

Customer support must ensure instant access to inquiries and order status information. The case demonstrates the need for smooth, consistent, and timely information passage, in line with inventory flows.

Case Name: Woodson Chemical Company, page I. Major Facts Approximately one-third of WCC’s business is conducted overseas Woodson is the sixth largest chemical company in North America Woodson produces a diversified range of chemicals used for manufacturing in the food, personal care products, pharmaceuticals, pulp and paper 88%(17). Woodson Chemical Case. Topics: Better, Customer service, Chemical industry Pages: 3 ( words) Published: March 22, Excellent customer service is a way to set the organization apart from its competitors. Differentiation can be achieved through fast and correct execution of product ordering. Case Customer Service at Woodson Chemical Company From the perspective of Melinda Sanders, the problems of Woodson Chemical Company (WCC) were straightforward and easily identifiable. Solutions, however, appeared to be far more difficult and complex.

The recommendation is that WCC should commit and monitor inventory flow. The company should integrate logistics across divisions.

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In addition, it should ensure adequate information systems and organization structure to support information flow and logistics integration.

Last modified on Thursday, 25 July Case Study 8 On Woodson Chemical Company. the order process it is important to have the correct information provided in a timely fashion to all divisions. For integration to be successful information must be available throughout the entire supply chain.

Do you really want to delete this prezi? Neither you, nor the coeditors you shared it with will be able to recover it again. Delete Cancel. Jul 18,  · Best UK USA UAE Australia Canada China Woodson Chemical Company Case Study Help Analysis With Solution Service Online Customer Service at Woodson Chemical Company From the perspective of Melinda Sanders, the problems of Woodson Chemical Company (WCC) were straightforward and easily identifiable.5/5(1).

The main problem is with Woodson Chemical Company is the lack of management and communication across all divisions within the organization creating bottlenecks throughout the operations.

There are several sub problems seen throughout the organization at different levels of management and production. Case Customer Service at Woodson Chemical Company From the perspective of Melinda Sanders, the problems of Woodson Chemical Company (WCC) were straightforward and easily identifiable.

Solutions, however, appeared to be far more difficult and complex. The main problem is with Woodson Chemical Company is the lack of management and communication across all divisions within the organization creating bottlenecks throughout the operations. There are several sub problems seen throughout the organization at different levels of management and production.

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